FAQ

If you want to get additional information about the activities of Smart Stake, we recommend that you carefully read this section, which contains answers to the most popular questions regarding our work. To see the answer, click on the relevant question.


What is SMART STAKE?

SMART STAKE is a Cross Staking provider that utilizes Cross Staking technology and offers safe and profitable Staking of digital assets using the company's innovative technology. SMART STAKE's mission is to facilitate the transition to the next generation of environmentally friendly and highly profitable Cross Staking. SMART STAKE is a high-tech company that provides Staking Pool services to over 30,000 users. Our innovative approach to Staking Pool allows us to provide the highest returns for our partners' invested digital assets. Staking Pool is formed with the help of unique software “ASSA” based on Artificial Intelligence. This software works with high efficiency and selects coins according to the principle of maximum predicted profit from Proof-of-Stake and the prospects of growth in the price of the digital asset, which further allows us to additionally earn on the growth of the rate of coins selected for Staking Pool by our team. The company attracts investments from the private sector, on the best terms for the investor. This allows the company to scale quickly, cover all promising projects on the market, and take a leading position in the crypto industry.

Why should I choose SMART STAKE as my staking provider?

We offer transparent cooperation, regulated in the offer high passive income from investments in Staking Pool and prompt feedback. The Smart Contract automatically transfers rewards to your account and we ensure the high quality of the infrastructure provided.

Is SMART STAKE safe?

We apply all the most effective and up-to-date measures to protect partners' personal information, incoming transactions and outgoing transactions on our website. We use the highest level SSL protocol, which provides double encryption of all information provided to us, as well as protection from DDoS attacks of the latest generation. SMART STAKE protects against all existing types of DDoS attacks: TCP SYN Flood, Fragmented UDP Flood, botnet attack, Smurf attack, DNS amplification attack, TCP Reset and others. We utilize secure IP tracking and input control by Artificial Intelligence based security system. Our website is hosted on powerful servers to provide uninterrupted and secure operation. The security of our online platform is ensured by the best cyber security experts.

Which coins can I delegate to Staking Pool with SMART STAKE?

For the convenience of our partners, we accept digital assets into Staking Pool through the USDT TRC20 system. If you need to get another way to fund your chosen Staking Pool using alternative coins or Bitcoin BTC - you need to contact our partner support team via the contact details provided.

Can I transfer funds from my personal balance to another user of the company?

Yes, you can make intra-system money transfers. For this purpose you need to address a request to the support service. To contact the partner support service you need to go to the “Contacts” page and fill in the feedback form, indicating your question, your e-mail address specified during registration and login. You can also send your question to support@smart-stake.com from your e-mail address specified at registration. Regulation of processing incoming requests up to 72 hours.

What is cross-staking?

Cross Staking is a layer 2 protocol designed to create a Proof-of-Work consensus-based cryptocurrency mining platform. The mining platform deploys an additional chain with improved Proof-of-Stake consensus, the block confirmation rate of which is several times higher compared to the main chain. Due to this, the profitability of coin mining is much higher than that of conventional mining. Read more on the official website of the technology https://cross-staking.network

Who developed cross-stacking?

Matrix Network is a company that has been developing and improving Cross Staking technology since 2018. Matrix Network representatives have been working for several years to make all processes secure, decentralized and fast. Now SMART STAKE offers a practical realization of Marix Network's developments.

Which coins can be delegated for Cross Staking?

In theory, Cross Staking is available for any Proof-of-Work and Proof-of-Stake coins. Its adaptation is provided by staking providers.

For the convenience of our partners, we accept digital assets into the Staking Pool via USDT TRC20.

What yields does SMART STAKE offer?

The yield depends on the Staking Pool you choose. Currently, affiliates receive between 0.7% and 1.92% per day on the amount of digital assets invested. You can find detailed information about each Staking Pool on the main page of the website or in your personal cabinet.

What are the limits for Staking Pool replenishment in my personal cabinet?

Users can deposit from 100.00 USDT to 250,000.00 USDT, depending on the regulations of the Staking Pool you choose.

At the moment the average amount of invested funds among our partners is more than 13 000.00 USDT.

What are the withdrawal limits in my personal cabinet?

Users can withdraw funds from 20.00 USDT to 100,000.00 USDT in one request.

How long does it take to withdraw funds?

The processing time for withdrawal of funds from the user's balance is up to 5 days.

The average time of request processing by the system is 12 hours.

What is the commission for depositing and withdrawing funds?

You pay the standard commission, which is charged for transactions on the selected coin. SMART STAKE has no additional withdrawal fees.

How many Staking Pools can be activated in one account?

The number of active Staking Pools is unlimited.

How can I withdraw funds from my personal cabinet?

Authorize in your account by entering your login and password. Go to the “Withdraw funds” section.

Select the System (account) where you have funds. Enter the withdrawal amount. Click the “Withdraw” button.
The processing time for withdrawal of funds from the user's balance is up to 5 days. The average time of processing a request by the system is 12 hours. Withdrawal requests are accepted round the clock.

I want to start earning money. What steps do I need to complete?

You need to:

1. Complete a simple and quick registration on the company's website after reading the User Agreement.
 
To register a personal account, you will need an email address, a unique username and a strong password that you will set for your personal account.
 
2. Fill in the "Personal data" and "Payment data" in the "Settings" section.
 
Log in to your account by entering your username and password. Go to the "Settings" section in your account and fill in the contact information, also specify the address of your e-wallet for further receipt of profit payments from the company.
 
3. Activate the Staking Pool.
 
Log in to your account by entering your username and password. Go to the "Invest" section.
Select the Staking Pool. Enter the amount of digital asset delegation into the Staking Pool of your choice. Click the "Invest" button.
Next, you need to send the exact amount specified in the application to the e-wallet address specified in the application.
* The deposit amount must be transferred in one transaction. The specified wallet can only be used once.
 
After successful replenishment, you will receive a profit on your balance in your personal account according to the rules of the Staking Pool you have chosen. The profit is available for withdrawal and/or activation of the new Staking Pool immediately after it is credited to your balance.

Do I need to pass verification to use my personal account?

No, the use of the personal account is available without prior verification for the user account. Verification for the user's account can be requested by SMART STAKE in individual cases specified in the User Agreement, in accordance with international AML and KYC security rules.

Can I create multiple accounts at once?

No, only one account can be registered from one IP address. Otherwise, SMART STAKE reserves the right to block accounts until all circumstances are clarified, with the possible further application of penalties specified in the User Agreement.

How do I contact customer support?

To contact the company's support service, you need to go to the "Contacts" page and fill out the feedback form, specifying your question, your email address specified during registration login. You can also write your question by e-mail support@smart-stake.com from your email address specified during registration. The time limit for processing incoming requests is up to 72 hours.

I forgot my personal account password and/or I can't log in to my personal account. What to do?

You can recover your account password using the "Forgot Password" form. Or contact the company's support service to further restore access to your account. To contact the company's support service, you need to go to the "Contacts" page and fill out the feedback form, specifying your question, your email address specified during registration and your username. You can also write your question by e-mail support@smart-stake.com from your email address specified during registration. The time limit for processing incoming requests is up to 72 hours.

What is an affiliate program?

The affiliate program is a loyalty bonus system for active partners who want to build their team inside the SMART STAKE system and earn even more. The affiliate program allows you to receive a bonus reward according to a five-level referral system from each replenishment of your partner's balance or a partner invited by your partner. You can earn from 5% to 15.5% profit from the total amount of your team's deposits.

What are the terms of the bonus reward in your affiliate program?

Level 1 - 5% percentage of remuneration from the investment amount of the invited partner. Level 2 - 4.1% percentage of remuneration from the investment amount of the invited partner. Level 3 - 3.3% percentage of remuneration from the investment amount of the invited partner. Level 4 - 2.1% percentage of remuneration from the investment amount of the invited partner. Level 5 - 1% percentage of remuneration from the investment amount of the invited partner.

 

Do I need an active deposit to participate in the affiliate program?

An active deposit is not required to participate in the Affiliate Program from our company.

How do I become a member of the affiliate program?

You need to:

. Complete a simple registration on the company's website after reading the User Agreement. To register a personal account, you will need an email address, a unique username and a strong password that you will set for your personal account.
2. Log in to your account by entering your username and password.
3. Copy your unique affiliate link and distribute it in all possible ways. After registering a user using your affiliate link, they will automatically become your invited partner.

What do I need to know about the accrual of partner remuneration?

1. Affiliate remuneration is accrued only from the activation of the Staking Pool due to a new replenishment of the system by your partners, according to the five-level affiliate program.

2. The affiliate reward is credited instantly and is available immediately for withdrawal to your e-wallet or activation of the Staking Pool.

How do I track the results in my partner structure?

Log in to your account by entering your username and password. Go to the Partners page. This page contains detailed information about your partner structure.

Feedback

If you have questions about staking or our services as a validator, please contact us.